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As a public speaker and training & development coach, Alicia presents hard-hitting business content delivered in a fun and innovative way that ensures understanding and practical delivery tied to achieving optimal business results. Her style is a customized approach with personalized care. She helps practices build stronger relationships while uncovering their secret sauce to creating unparalleled patient experiences.
Alicia draws from her 20 years of leadership experience with the Walt Disney Company and her international experience working for the United Nations. Much of her success can be attributed to the diversity of perspectives attained by studying, working, and/or living in various countries such as Mexico, Spain, England, South Africa, Brazil, Hong Kong, and Vietnam. These Countries allowed her to experience cutting edge technology and innovative ideas. While working for the Disney Institute, Alicia helped train thousands of professionals from businesses and organizations around the world. With a HealthCare focus, she supported Hospitals, Dentists, Orthodontists, and Chiropractors. Alicia adapts Disney’s unique style and approach to helping organizations build caring, collaborative cultures that focus on great leadership and world-class patient centered care.
Alicia has been a Keynote Speaker for the National Association of Realtors (NAR) Conference for over a decade, hosting audiences in upwards of 10,000 people. She’s also been the speaker for the American Orthodontics Society and a proud volunteer with TGI (The Greatest Investment in Girls), helping inspire young minds and develop future leaders.
Alicia is a certified DiSC Trainer, helping teams effectively communicate and build stronger relationships, while growing personally and professionally.
She was awarded a BA degree in Business Management and Economics, and a Minor in Spanish from El Centro Bilingue University in Cuernavaca, Mexico. Alicia also holds a Master of Arts degree in International Business from London, England and a MBA from Stetson University, Celebration, Florida